Help Me, Help You

Posted on by
5

When I am at my best, it’s a win-win.  I am present, attentive, and actively listening.  I am patient, cheerful, relaxed.  I am less judgmental, and more likely to acknowledge the things you already do to help yourself.  Not only do I hear what you say; I see and hear how you feel, and you know it.

When I am at my best, we feel connected.  You feel safe to reveal things to me that you might not if I were less than my best.  Then I get to know you—what you value, what you fear, and what you need from me.  I know better what questions to ask, and you can answer honestly.  My diagnosis is more accurate, my treatment plan more relevant.  You feel more comfortable asking questions.  We both leave the visit satisfied and fulfilled.

So what do I need to be at my best?  I need to take care of myself first: eat healthy, exercise, get enough sleep, manage my stress, and nurture my relationships.  If we consider each of these a bucket, then the ideal is to keep each bucket mostly full all the time.  How is that possible?  That is up to me.  I need to practice what I preach—a tall order!  It can lead to perfectionism, self-judgment, disappointment, and burnout.  It’s my responsibility to manage myself.

How could you help me be my best?  After all, you have a stake (and a hand) in how I show up.  Have you thought about this already?

What assumptions do you make about me?

How do those assumptions affect your body language, what information you give me, and how you perceive my words and recommendations?

What assumptions can you make about me that would maximize your chances of getting what you need?

I respectfully request that you consider the following about me, your physician:

  • I try my best to walk the talk. I know how hard it is.
  • Every day I bring all that I have to work, to do my best for you.
  • Some days (weeks, months, years) I have more than others, depending on what else is going on in my life.
  • I will make mistakes, and it’s not because I don’t care.
  • I know it’s my job to help you.
  • I need your help to do it.

When you feel that disconnect, like I have left Best Me somewhere else and you’re not getting what you need, what will you do?  Will you yell and storm away? Smile to my face and then write a scathing, anonymous Yelp review? What would you do if I were your spouse, colleague, friend, or child? You and I are in a relationship, not unlike these. Could you patiently, lovingly, ask me to slow down, take a deep breath, and be with you now? I think I would respond very well to that.

Bring What Ya Got

Posted on by
20

“Mei-Mei, do you want more cereal?”  I asked, during one of our usual hurry-or-we’re-going-to-be-late-but-don’t-rush-eat-properly school day mornings.

“Mmmuhhmmhuh,” I heard, as she faced the back porch where a squirrel had skittered across.

“What?”

“Mmmuhhumhuh,” I heard again.  Was her mouth full of food, or did I need my hearing checked?

“Mei-Mei!  Do you want more cereal, YES or NO?”

“I said yes!”

“Mei, you need to actually say, yes or no, and face people when you speak, so they can actually understand you.  It’s how we show respect. Got it?”

“Got it.”

“What did I just say?”

“Answer yes or no and face you when I talk.”

…Minutes pass, coffee, cereal, packing lunch…  “Mei, do you want applesauce in your lunch?”

“Mmmuhhumhuh.”

I’ll admit I lost it a little just then.  We just had this conversation, no?  How many times do I have to say it (this was not the first)?  I managed to not make her feel too bad, but frustration loomed over us both as we lugged our backpacks out the door.  In the car she mused, “Sometimes I think people expect me to be perfect.”  Ouch.  How nice of her to couch it in general terms to spare my feelings.  After acknowledging that ‘people’ in fact included me, she gave another example.  “My teacher, Mrs. Blank, says nobody’s perfect, but then she gets mad when we do things wrong.”  What’s up with that?

I know I’m not perfect, and I get mad at myself when I make mistakes—the self-talk can be downright abusive at times.  My patients know they are not perfect, and I witness how they shame themselves over their unhealthy habits.  How exhausting and unnecessary.  None of us should be this hard on ourselves.  And we still need to reconcile our behavior: If we’re not aiming for perfection, then what?  Why bother, what is the goal?  How do we move on from our mistakes?

After a particularly dismal volleyball practice my freshman year in high school, I thought for sure they would kick me off the team.  At 5’2” and more of a math nerd than an athlete, I considered it a miracle that I got to play at all, and I felt I had to prove my worthiness again every day.  The varsity coach, Bubba, gave me the best possible gift in these words: “Bring what ya got.”  Every day, just do your best.  Some days will be better than others, and as long as you bring what you have and offer it humbly, nobody can ask any more of you.  You are worthy already, and you can still work hard toward improvement—of skills, teamwork, self.  Wow, you mean you won’t throw me away if I have one hard day (week, month, year, life)?  How comforting, how liberating!

I said some fumbling version of this as we pulled up to the school that morning.  “Just do your best, try to remember why we do these things,” or something like that.  I didn’t want her to feel bad about herself all day because of one mistake, or worse, feel that it would somehow cost her my love.  I’m grateful for the reminder.  When I see shame in my patients’ faces, having lost no weight and with cholesterol numbers as high as ever, I can remember that we’re all just doing our best every day.  What got in the way?  What do they need to reset and restart?

How can I help?