Hippie Zealout Conference High! Notes from CENTILE 2015

Hello again, friends, I have missed you!  It’s been an exciting and exhausting month of travel, nature, speaking, and learning.  My brain and heart are both so full I can hardly stand it, and all I want to do is write and talk about it!  Last week I attended yet another phenomenal meeting!  I feel another quantum leap coming on, both professionally and personally.  Below is the spontaneous post I wrote over lunch on Tuesday, and I wish I had published at the time.  I would have made my own deadline and… well whatever, it’s all about learning to put myself out there with less fear and judgment.  *sigh*

Now I have some time to synthesize and process…  Here’s hoping I can articulate and share effectively! 🙂  Thank you for reading, and please share your thoughts! –Cathy

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Tuesday, October 20, 2015

Hello from Washington, DC! I submit this report from Day 2 of the CENTILE Conference, 2015, the International Conference to Promote Resilience, Empathy, and Well-Being in Health Care Professions.  I am in symposium heaven—it’s a veritable love fest of like-minded and like-souled physicians, nurses, educators, scientists and others, all here to share what we’re doing to make medical practice and practitioners healthier!

In the spirit of sharing and collaboration, I present in this post the highlights of the conference so far, and invite you all to reply and share how they resonate with you. Let’s explore how we can make not only medicine more humane, but life on Earth, and all of our relationships, too!

Caveat: My own thoughts will appear in [brackets]. The other ideas come from my handwritten notes, and I make no claims of content accuracy.  They are what resonate with me personally, experienced through my existing filters…  I hope they move you, as well.

  • ‘Burnout’ may be an obsolete term, fixing our gaze on what’s wrong. It may benefit us all more, rather, to shift our attention to wellness, in all its forms and layers. [“Energy flows where attention goes.”]
  • Six areas of job-person fit or mismatch:
    • Workload
    • Control (choice, discretion, voice)
    • Reward (compensation, recognition, acknowledgement –[“I see you.”])
    • Community (workplace RELATIONSHIPS!!!)
    • Fairness (promotions, etc. [!gender bias])
    • Values ([Your WHY—does it align with the organization? Does the organization walk its talk? Does it allow or hinder you to walk yours?])
  • There are mountains of burnout data, and only molehills for interventions and their outcomes—now we know what to study!
  • Individual strategies are not enough, the system/context also needs to change in order for providers to be well and do their best work—the data is sparse, but that which exists suggests that this is the more effective approach—we need BOTH.
  • Workplace civility: Our words and body language matter, more than we know! When we act meanly or kindly, it does not just affect the other person, it affects everybody. Thus we can choose, in everything we say and do, to contribute to a more loving or a more toxic work environment.
  • We need to change our culture. This will not happen overnight—”there is no antibiotic!” We need to think of it more as sustained lifestyle change—[diet and] exercise!
  • There is now a growing consortium of pediatrics residencies, all collecting data on baseline wellness, innovating and implementing strategies for improvement, and reporting outcomes! Wooooooooo hooooooooooo!!
  • More and more medical schools are changing the traditional teaching models and including resilience training, with amazing results. At St. Louis University School of medicine, by making the first two years pass/fail, decreasing curriculum time by 10%, and offering longitudinal electives, the depression rates among first and second year medical students dropped from 25-35% to 8-21%, and for anxiety from 54-61% to 14-47%, respectively. Holy cow!
  • [I’ve been saying this for a while:] Physicians are [tribal] leaders, like it or not. But they should not be compared to the captain of the ship; rather, they are the coach of a high school soccer team from which no player gets cut and all must participate.
  • You can calculate fiscal ROI for wellness interventions! At one large academic institution, Resilience training for faculty and staff decreased employee healthcare costs by $450 per person for year over 5 years [I’m pretty sure I got that number right…].
  • Partnering health sciences students with a peer health coach during their training improves their subjective well-being, their biometric measurements, as well as their own confidence in advising patients on lifestyle change.  In addition, the peer coaches also benefited similarly.  [ IT’S ALWAYS A WIN-WIN WHEN WE HELP ONE ANOTHER, HOOOOOORRAAAAAAAAYYY!!]
  • Stress is not all bad!
    • “Threat” stress can be—fight or flight—cortisol, vasoconstriction
    • “Challenge” stress can be good—rise to the occasion—DHEA, testosterone, vasodilation
    • “Tend to a friend” stress can be very good—evokes caring behaviors that help the tribe thrive—increases oxytocin, the hormone of love.
    • Generally we see that people with increased stress die earlier, but it’s actually the subset of those who believe that stress is all bad who do this; those who believe that stress is not all bad actually live longer!

Resilience can be learned. It’s proven!  Let’s get started now!!

The Burnout Crucible

For the past three years, I have had the privilege every month of meeting with a remarkable group of medical students. I precept a group of about ten, discussing topics that range from death and dying to social media. The class meets regularly during the students’ third and fourth years. Through blog posts and discussion, they share stories from their clinical rotations and personal lives, things they witness and how they think and feel on the wards. We talk about culture, technology, and work-life balance, among other things. These students consistently inspire me with their passion, insight, and honesty.

My last group, members of the Class of 2015, set the bar very high for their underclassmen. Over the two years we met monthly, we shared myriad stories and loads of food. They came to my house and knew my children. We slogged through residency applications and interviews, and celebrated engagements, weddings, Match Day and graduation. I loved them. Being with them fed my soul and I could not imagine another group feeling quite the same.

In that time I was also growing my own interest in physician wellness and resilience. In 2014 I had the honor of presenting on physician burnout to the primary care providers at the Cook County Jail, one of the largest correctional facilities in the nation, with an average daily census of 9900 detainees. Can you imagine? I learned infinitely more that day than anyone in my audience—God bless each and every one of them!  Since then I have presented similar talks to members of the Chicago Medical Society, the American College of Physicians, and at the University of New Mexico. I have connected with other physicians similarly interested in helping our profession uphold its principal call to heal, starting with ourselves.

I can joyfully report that I am already in love with my new group of third years. They had me from, “This is why I came to medical school,” when they wrote about their first impressions of clinical rotations.  I could palpate their exhilaration and glee at finally getting to help take care of patients, rather than just reading about it and practicing on actors. In July I found myself practically commanding them to, “Print these essays out and hang them all over your apartment for later, when you hit the inevitable wall!” As if it were a foregone conclusion that the fire of passion in their training would dwindle and burn out.

Since the summer I have wondered, is it necessarily better to enjoy an ever-roaring fire? Or could there be greater value in the flagging smolder, and the attention and work required to re-ignite the flame? As the students progress in their training, we talk about behaviors that they witness—many inspiring, some not so much. We examine the potential origins of the latter. I ask them to assume that all of us, physicians, nurses, therapists, and other clinical staff, come to medicine to help people, and that we are all kind and compassionate people at heart.

What then, drives people like us to behave in such unloving, unkind, dismissive, and undermining ways? Emergency room doctors and nurses crack jokes and exchange snarky remarks about trauma patients, teams rounding on wards refer to patients by their diagnoses rather than their names. The students know the causes—they are the defining markers of burnout: emotional exhaustion, depersonalization, and low sense of accomplishment. It’s not intentional, it’s insidious. It’s toxic, and the medical community is waking up to the costs, both personal and institutional, of burned out physicians. It resembles a plague, infectious and potentially life-threatening, with few reliable treatments.

While I would never wish burnout on anyone, I also think that the process of rising from its depths to a new mesa of joy in medicine can be a good thing. For my students who articulate so clearly their Why for being here, maybe all it will take is reading their class blogs or med school application essays over again. Or maybe it will take deeper soul searching and acquisition of new skills, in mindfulness and stress management, prioritization and boundary-setting, to get them out of a burnout funk. Will those surviving this crucible be better physicians, better people, than those for whom the fire never dwindles? I don’t know.

I’m reminded of a TED talk by Ester Perel on infidelity. As a researcher, she’s often asked if she recommends that people have affairs, because she studies the personal growth that can result from the experience. She says she would no more recommend having an affair than having cancer. And, that cancer survivors will often tell you that they now live more fully and authentically because of their illness. Maybe burnout is the same? We don’t want it, it’s painful and destructive, but if we can come through it, we may be better for it.

Maybe it’s a moot point, whether it’s better to never burn out or to burn out and relight. We’re all here doing our best every day. Maybe it’s more important to just cut ourselves and one another a little slack sometimes, have compassion for aggressors while calling out their unjust behaviors, and offer everybody the benefit of the doubt, especially when we’re all stressed out. In my last session with the students, we ended by asking ourselves:

  1. What do I need (to take care of myself)?
  2. How will I get it (without harming someone else)?
  3. How will I be a contribution?

Maybe this is a good place to start.

‘Perfectly Dreadful. How are YOU???’

Friends, please read this piece by fellow blogger Pam Kirst, and visit her blog, also. In this post she addresses the central tenets of self-awareness, emotional intelligence, and relationship cultivation. An excellent reminder for all of us!

pamkirst2014's avatarCatching My Drift

A hot, sunny Labor Day morning: I pull up in front of Kim’s entry bower. Our friend Larry has planted her trellis with morning glories; their leaves are richly, deeply green and glossy, although, Kim says, the plants have never bloomed.

“What’s up with THAT?” she asks rhetorically, noting that Larry has never seen such a thing happen: morning glories always bloom. But not these, not at Kim’s house, not this year.

There are pots of brightly crisp annuals; there is an old, lazy cat basking in the sun.  There is Kim,–the day after her 60th birthday–lifting slowly from her shaded seat inside the bower, turning to pick up her purse and a book we’ve shared, and starting the slow trek to the passenger door.

I open my door into traffic, bound out quickly, and run to hug her.

“How ARE you?” I ask, exuberantly.

She gives me a look that…

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