Credentials and Credibility

NaBloPoMo 2020 – Today’s Lesson

Who do you trust?  Why? 

Margo and I were friends.  So when she recommended Christine as a life coach, I trusted enough to make the call.  I had no idea what a life coach was; “CPCC” was meaningless to me.  But after the intake call, her credibility and expertise were well-established, and she has been my coach ever since.  That was 2005.

I spent $900 and a weekend on Zoom last month for Ozan Varol’s Moonshot Academy.  I trusted in the value of the experience based on my interaction with Ozan’s Inner Circle to date—for two days I would give and receive peer coaching in a creative and challenging environment.  And bonus, I met Andrew, Kes, and Nicole.  Each of us aims to learn, share, expand our horizons, and do more good, hallelujah!

Kes’s last blog post goaded me to differentiate between credentials and credibility—my own and others’ alike.  Do I deserve your trust in clinic just by virtue of my MD?  What about when I speak and write on communication and leadership?  Why should you trust me?  Why should I trust you?

What are credentials?  My list includes education, work/life experience, recommendations/references, and body of work (eg peer reviewed publications). 

What establishes credibility?  My list: Attitude (humility, honesty, curiosity, reciprocity); consistency and integrity; purpose; quality of relationships (and thus references).  Christine’s credentials are solid.  Like any good professional she expands her expertise with continuous study.  But her credibility stems from her honesty and integrity—who she is.  It’s why I refer patients and friends.  Their feedback glows, and Christine’s credibility expands.

So perhaps credentials are superficial—what we’ve done, what’s immediately visible…  And credibility is deep—who we are, what we’re about.  I know which is more important to me.

Affective Polarization

NaBloPoMo 2020 – Today’s Lesson

How fun when learning occurs in clusters.  I linked to a recent Hidden Brain podast on my November 4 post.  It was the first time I had heard the term ‘affective polarization.’  Basically it means that we define and dislike people by only knowing their political party affiliation.  Today I listened to a series of theological essays addressing the same issue, from a Christian perspective.  I can’t wait to learn more.

Increasingly, we judge and relate to one another based on this one factor, which may or may not be important to how we define ourselves.  Apparently it’s a pretty new phenomenon, and escalating fast (surprise). 

The podcast discusses how we feel as and about people who are deeply involved in politics or not, and how that affects our attitudes and decisions about which relationships to enter, whom to hire, where to live, etc.  The essays explain further that it has to do with in- and out-group (tribal) identity, self-esteem, and meaning.  In 21st Century American culture, our politics identify us more than they used to—it has replaced religion in this way, perhaps.  But, he posits, while we have cultivated religious attitudes and practices “from dogmatism and fundamentalism toward a faith that is more tolerant, inclusive, peaceable and generous,” not so for politics.  Partisans on both sides are basically fundamentalists, and that carries important implications for violence— the new holy wars.

This may all seem rather alarmist.  But I bet anyone who hears the podcast or reads the articles will recognize and relate to much of their content.  The best outcome from consumption of these pieces will be a little more awareness, and a desire to monitor and modify how we relate, for the better.  Let’s get to it, shall we?

For Real — Go High

NaBloPoMo 2020 – Today’s Lesson

Four years ago I started experiencing contempt from some people.  “Trumped That Bitch” and other pejoratives reverberated.  Daughter asked earnestly if we, natural born citizens, would be deported.  Random people asked me if I speak English, and people who look like me all across the country were yelled at, by total strangers, to go back to China.  We have been verbally and physically assaulted with escalating frequency since then.

Today, my phone vibrated with celebratory text threads.  Friend Unicorn labelled the experience a collective catharsis.  That made me consider… “I hope we can be less vindictive than the other side was last time,” I replied.  Friend Pegasus wrote back, “I believe we will be because the person leading will promote it.”  Exactly.  Leaders set the example.  Character really matters.  My friends and I feel soothed already, like we can finally take a breath and a pee break, refreshed for the next leg on the race toward progress.  Kamala Harris’s and Joe Biden’s speeches tonight further lifted our hopes and enthusiasm for healing and reconciliation.

I thought of my conservative friends throughout the day and evening, wondering how they’re doing.  I checked in with a few.  Some expressed disappointment and grief.  I can relate.  I also remember worrying about and praying for the Obamas’ safety immediately after the Grant Park celebration in 2008, and still do today.  Flashes of fear for Biden’s and especially Harris’s safety flared tonight. 

74 days until transfer of power.  Will it be peaceful?  I believe we each have more agency over this than we think.  Ignore agitators—give them no platform.  Amplify and uplift the peacemakers.  We’ve got serious work to do, together.  Stay focused; allow no distractions.  Go High—really—for all our sakes.