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I Hurt My Friend Today

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NaBloPoMo 2018:  What I’m Learning

Bummer, it’s no longer November 8.  Well, that’s the humbling kind of week it’s been.

I sat in a meeting with a friend today.  I expressed a perception and opinion about an issue on which she and I have divergent perspectives.  It was early morning (not my best time of day), and I was still emotionally hung over from yesterday.  I spoke up more and louder than usual and may have been a bit aggressive—not toward her or anyone personally, but about my opinion.

Afterward I asked her, “Was I too bitchy?”  I was querying her impressions of how my words and expressions landed on others.  Turns out I had really hurt her personally, and I had no idea.  The fantastic news is this friend shares my values of honesty, empathy, and open communication, so we talked it through in the afternoon.  Even though we had discussed the issue before, today we took more time.  We each listened hard and heard, more clearly than before, details about how decisions were made and how messages were received and perceived.  We dug deeper into underlying snags in relationships between groups, the culture and mindset of team members, and the dynamics that basically hamstrung everybody’s best efforts in the situation.

In the end we agreed that we’re all doing the best we can, and we also have a lot to learn from one another.  We acknowledged that there is room for everybody to own their shit a little more, and that calling a ‘my bad’ and ‘do-over’ of some parts may be the best way to make amends and move forward with more trust and cohesion.  We agreed that we could all benefit from more conversation, acknowledgement, transparency, empathy, attention to people’s feelings and mindset, and mutual understanding.  We brainstormed about what that all might look like; I got kinda excited.

At the end of the conversation we congratulated ourselves on both our courage to give each other some hard feedback, and how we were able to listen with love and generosity of spirit.  Maybe it was easier because we are friends.  But it’s the practice when it’s easy that prepares us for when it’s hard, right?  I’m so proud of us; we really lived into our best relationship potential today.  We walked our talk.  Nobody witnessed it, but we know what we did.  [fist bump, high five emojis]

Here’s to friends holding each other accountable for the consequences of our words and actions, and upholding each other to be our best selves. I wish you all more friends like this.

Rally

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NaBloPoMo 2018:  What I’m Learning

In my first practice it was common for whole families to be my patients.  Grandparents, parents, children, grandchildren, cousins, and other webbed relations.  My fondest memories of those years revolve around witnessing the love, tension, and ultimate cohesion of these complex units of humanity.

One day Grandma came for a routine follow up visit.  We reviewed her blood pressure, glucose, and cholesterol numbers.  She wanted to lose some weight.  Everything was stable, but something seemed off.  I could not put my finger on it, and when I asked if everything was okay she said yes.  This scenario repeated maybe once or twice more over some months, and slowly we agreed she was depressed, though I’m not sure if I ever used that word.  There was no trigger, no event.  She had not had a history of depression.  She was just down, she did not know why, and she could not make it go away.

Grandma came from a culture and a generation that did not feel comfortable doing talk therapy.  She was also reticent to take prescription anti-depressants, even if they might help her feel better.  But she was happy to see me more regularly, just so I could keep track of her medical problems and make sure she was okay.  We reviewed the same list each time: fatigue, low mood, anhedonia.  No suicidality, biometrics stable.

Sometimes I would also see Son, Daughter-in-law, or Granddaughter.  I would ask them how Grandma was doing.  They never used the word ‘depressed,’ but they described how she was ‘kind of down,’ ‘sad,’ ‘going through a hard time.’  And then they would tell me what they were doing about it.  Someone would always be at Grandma’s house, keeping her company.  Sister would invite her out to lunch.  Granddaughter would take her out shopping.  Everybody attended to her just a little more, rallying around her, and nobody ever talked about why.

Grandma herself rallied, and her depression lifted over time.  In Chinese the expression for this is equivalent to having ‘walked out’ of it, like depression is a long tunnel in the mountain.  What a privilege to bear witness to this phenomenon—the family saw Grandma walking in a dark place, and they moved in a little closer, each with their own candle, lamp, or torch.  They helped light her way, and they all walked out with her together.

I had a shit day today, mostly of my own making.  Cramming in too many things, all scheduled too close together, trying to do too much, falling down on multiple levels, and adversely affecting multiple people around me.  I almost bailed on a chance to be with an amazing group of people tonight, out of exhaustion and self-loathing.  But these were my friends and I had not seen many of them in several months.  I felt quite listless at the beginning of dinner, not unlike I imagine Grandma felt.  But as I communed with my tribe, reconnected, and met a new friend, I started to feel better.  The yummy duck helped, too.  They could intuit a shadow on me.  And with gentleness and respect for boundaries, my friends rallied around me.  It was not pity or sympathy.  It was genuine empathy and wishes for my well-being.  So I rallied, too.

Things feel overwhelming more often now than before.  The anger, bickering, blaming, and self-righteousness I see, hear, and feel all around (and within) me really gets under my skin—ha, literally, I guess.  I know this will never be a permanent state; I will feel better tomorrow.  It’s also an interesting opportunity to observe how I’m walking the self-care talk—including the self-compassion part.  Fascinating.

Well friends, that’s what’s on my mind tonight.  My patients save me by teaching me.

I’m going to bed.  So I can rally some more tomorrow, and maybe help someone else do the same.

Diversify Your Network

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NaBloPoMo 2018:  What I’m Learning

Are you friends with a plumber?  My friend Dennis is, or was, as of c.1997.  I forget his friend’s name, let’s call him Frank; they knew each other in high school.  Dennis and I were both medical students when I met Frank.  Looking back he must have thought I was a little strange.  I asked what he did for a living, and when he told me he was a plumber I interrogated him, hard.  “What’s that like?  How do you train, is there a school (I was a straight-through biology pre-med who knew next to nothing about trade schools)?  What are your hours like, are there days when you don’t work?  How do you figure out what the problem is?”  I was just so curious—I had never met anyone who did that kind of work, and it was so different from anything I knew.  He didn’t talk to me for long.  We were at Dennis’s birthday party and Frank quickly found other friends to connect with.

I’m so grateful to work in medicine, where I get to meet people from all walks of life every day.  In the exam room I have met coders, lawyers, teachers, construction workers, professional dog walkers, stylists, food critics, financial columnists, hedge fund managers, engineers, HR directors, leadership coaches, musicians, and myriad others…but I can’t remember any plumbers.  I love when I have time to ask, “What’s that like?” and “What do you spend your days doing?”  I always learn something new, and the best days are when I find some parallel between our work lives.  My husband the orthopaedic surgeon remembers patients by their x-rays.  I remember them by their social histories.

The Harvard Business Review sent an article to my inbox today entitled, “How to Diversity Your Professional Network.”  It cites studies that show “people who are connected across heterogeneous groups and who have more-diverse contacts come up with more creative ideas and original solutions.”  Reading it triggered an avalanche of memories and cognitive dot-connecting, hence my story about Frank.

First, I’m reminded of my first coaching call after accepting my new role at work.  Coach Christine asked about my ‘allies,’ the people whose counsel I value and who will hold me up and accountable through the growth process and pains that are leadership.  She pointed out that allies are not always people who agree with me.  They can be my challengers, my opposition, my rivals.  Through them, I am forced to grapple with my own integrity; they serve as the crucible for my values.  This idea helps me stay open to people whom I might otherwise dismiss.  Diversify.

Second, I remembered of The Big Sort, by Bill Bishop.  It’s thick with data and research, but the part that struck me hardest was the idea that our ideology becomes more extreme when we spend time with like-minded people.  I suppose you might think, well yeah, duh.  But when you consider how this affects decision making on the individual, community, and policy levels, it’s a little scary.  In his description of research by Cass Sunstein and colleagues, Conor Friedersdorf writes:

But for all the benefits of agreement, solidarity, and spending time with like-minded people, there is compelling evidence of a big cost: the likeminded make us more confident that we know everything and more set and extreme in our views. And that makes groups of like-minded people more prone to groupthink, more vulnerable to fallacies, and less circumspect and moderate in irreversible decisions they make.

Groupthink.  That reminded me of Originals by Adam Grant, a book I have listened to at least twice now.  As I have thought incessantly about culture and how to nurture a healthy one where I work, Grant’s advice on hiring for contribution rather than fit holds my feet to the fire:

Emphasizing cultural fit leads you to bring in a bunch of people who think in similar ways to your existing employees. There’s evidence that once a company goes public, those that hire on cultural fit actually grow more slowly because they struggle to innovate and change. It’s wiser to follow the example from the design firm IDEO, and hire on cultural contribution. Instead of looking for people who fit the culture, ask what’s missing from your culture, and select people who can bring that to the table.

So what does all this mean?  I have decided to take it as validation of my curiosity and desire to learn as much as I can from a vast array of different people.  Whether I know them socially or professionally, whether our diversity is race, culture, politics, religion, or music preference, there is always something that connects us.  The search and exploration are what make life colorful and fun.

I wonder whom I’ll get to meet tomorrow?