Judge Judiciously

NaBloPoMo 2021:  Do Good, Kid

The person who cuts you off in traffic is not (necessarily) an a**hole; nor is the person who voted for the other candidate (necessarily) stupid, evil, or out to destroy the country.  These are judgments we make, knowing nothing else about people, driven too often by a toxic cocktail of negative emotion and prejudice.  I wrote a few days ago about resisting early closure and asking more and better questions, in order to come to better conclusions—to make better judgments.

What good does it do us to judge quickly?  It feels decisive and righteous, for one thing.  It can make our decisions easier and faster when we don’t stop and question our assumptions and biases, or examine the influence of our own emotional baggage.  We get to dwell in the comfortable, if somewhat distorted, status quo of our own worldview, perhaps oblivious to the unintended impact of all that we ignore and dismiss.  This works for a while, maybe.

But we’ve probably all experienced that humbling moment when we realize how a snap judgment led us seriously astray.  What did it cost us?  Perhaps we lost a great job opportunity, or damaged a relationship that we care about.  Did we ruin a negotiation?  Maybe we lost someone’s trust, which we may never fully earn back. 

I’m not saying we should never make judgments.  Decisions must be made, after all.  Hiring, firing, mergers and acquisitions, voting, marriage—all human relationships and collaborations require us to dance, sometimes in elaborate steps of give and take, call and response, and iterative, reciprocal disclosures and choices. I think drawing premature, oversimplified conclusions closes more doors than it opens, especially in our minds.

So when is judgment required and important?  What makes judgment ‘good’?  I think it’s when our core values are at stake and at play.  I witness someone lying because telling the truth is costly or painful.  I know that another person says they believe one thing, and yet their actions speak differently, for whatever reason(s).  Does a given decision before me align with my core values of honesty, integrity, fairness, inclusion, kindness, and generosity?  If not, I can judge the action, and not necessarily the person who makes it, as dishonest, lacking integrity, unfair, exclusionary, unkind, or selfish.  If I make a judgment, I should be willing to defend it with conviction.  In my mind that means employing both evidence and sound reason, not just escalating emotions—unless, of course, I am aware that my judgment comes from exactly the latter.

This is an all too human foible that we would all do well to recognize.  When we see someone judging suddenly and severely, we can ask, ‘What core value, belief, or identity do they feel being violated here?’  This type of judgment can rarely be reasoned away with evidence to its contrary.  Read The Culture Puzzle by Moussa, Newberry, and Urban, Why We’re Polarized by Ezra Klein, and The Power of Us by Van Bavel and Packer, to see how our various strongly held identities trigger intense emotional hijack when we feel them to be threatened.  Under such conditions we slide into tribalist survival mode, aggressively attacking our perceived attacker, elephants loose, operating in fixed rationalization the whole way. 

If we can take a few deep breaths and withhold our own judgment for a moment, exercise some curiosity, empathy, and compassion, and not take their words and attitude personally (especially if they are judging and attacking us), perhaps we could see them as a fellow human, get a glimpse of what really matters to them, and appreciate why they’re so riled up. Maybe we could even learn something new. We can de-escalate. And once we do that, we can render wholly unnecessary our need to judge in return. How liberating.

Ask For Help

NaBloPoMo 2021:  Do Good, Kid

I bet most practicing physicians can remember a time in their training when, not totally sure of what they were doing, they had to choose:  Ask for help, or go it alone?

Medical culture can give a learner some serious psychological whiplash.  In training, we are told at the same time explicitly that we should ask for help (we are novices, after all), and also implicitly that we should already know everything, that asking for help is weak and makes us inadequate.  It can be a dangerous paradox to navigate, especially when patients’ lives may be at stake.  Do I really know what I’m doing?  I know this attending will make fun of me for asking, say it’s a stupid question.  Is it a competence or a confidence problem?  Do I risk diminishing my reputation or making a mistake?  Bad things happen when we choose pride over safety.

* * *

I need for some extra help at home, but it’s not conventional.   Care.com has not been helpful.  Then EUREKA, it occurs to me, I have a whole network of smart, connected, creative friends whose combined life experience could yield some shining hidden treasures in this hunt.  So I queried them all at once via email; the response was immediate, and just the trove that I needed.  Considerations here, resources there, and insightful questions that broadened my perspective on what I need.  When we ask for help from a loving community or tribe, we get so much more than information.  We receive encouragement and learn about our friends.  We strengthen our connections, which feeds both the helpers and the helped in meaningful ways that really last.

* * *

One profound benefit of COVID, if you could call it that, is significantly improved access to metal healthcare.  The isolation and loneliness, the utter chaos wrought by pandemic living, has pushed so many of us to the edge of our sanity.  But precisely because of the pandemic, now we can do our therapy sessions remotely, by phone or video.  No more carving out commute and parking time once a week, among other obstacles.  Pre-COVID, therapists and medical clinicians were never reimbursed adequately for remote care, so we thought it could never be done, no matter how much it would serve both practitioners and patients.  Non-synchronous, online psychotherapy thankfully had its advent in recent years, so now more people can connect with mental health professionals from home or work, at their own convenience, making contact exponentially easier.  Cost and availability still keep many from getting the help they need, but many more are connecting now than before.  I have said for a while now that we should each just be assigned a therapist at birth.  Life is hard, and we don’t always learn the coping skills we need from our families or at school.  Mental health professionals today are like fifth generation hardware store owners—they possess evolving and historical knowledge.  They wield myriad tools to help us solve problems; they can show us how our own plumbing works.  They help us learn which hammer or wrench to choose when we see, hear, or feel something off in our house.  But we have to seek them out, to ask for their help.

What have you been facing all alone lately?  Who could help you?  When will you ask them?

Ask More and Better Questions

View of I-70 from Silver Plume, CO, 2015

NaBloPoMo 2021:  Do Good, Kid

What one habit do you really wish all people would practice more? 

What difference would it make to humanity if we did? 

How could/would you incite a movement in this direction? 

Who would you recruit to help? 

Who does it a lot/enough/too much/effectively already? 

What are these people like? 

What else do you admire about them?

What else else??

My biggest pet peeve is early closure (asking far too few and poor questions, then jumping to poor conclusions). 

How would it have changed your engagement with this post, if at all, had I opened with that declaration? 

To walk my title mantra talk, it occurred to me to introduce my thesis—that we should all practice asking more and better questions—posed as a question. 

How would readers answer, I wondered?  The possibilities are infinite, OMG how awesome! 

Where would the conversation go after that, I asked myself? What else would I ask in response? The subsequent questions came to me, in the order above, as I embraced my premise in full. And wow, it felt liberated, generative, potentiating, and FUN! I would love to have this conversation!

Asking questions, more than answering them, is how we learn and grow.  Finding the best questions to unlock innovation and connection—I can think of few more satisfying undertakings.  Those questions stop us in our tracks.  We look up, straighten our posture, cock our heads.  Mental gears that don’t usually turn get cranked, sparking action potentials where none ever occurred before.  Magnificent questions carve novel landscapes of insight and creativity within, before, and between us—ah-HA!

More than anything, excellent questions help us connect. 

When you have a great idea, what do you want most when you share it?  You want people to ask you about it, right? 

And what engages you most when they ask–what are the greatest benefits? Maybe they help you flesh out a rudimentary notion, find flaws, discover applications, strengthen your argument? Maybe they point you to perspectives you had not yet seen? Maybe they trigger even more interesting questions that you had not thought to ask before?

Even converting statements to questions, as I did in the last three sentences, can alter the course of an encounter, yielding much more rewarding depth and complexity—no?

I have a friend who used to meet any concept outside his comfort zone immediately with, “That’s a bad idea.” Guess how fast I stopped sharing things with him? Thankfully, I have friends like Donna, Christine, Stacy, Nicole, and others, who will respond to even my most outlandish assertions with, “Ooo, tell me more?” “What made you say that?” “How does that relate to…?” “Where will you take this?” and the like. Our conversations inevitably end in my scribbling exuberantly, and those musings often show up on this blog. When I find myself mired in the dysfunctional narratives of my most challenging relationships, it’s the open, honest questions I ask myself that get me unstuck.

Be the person people want to tell their ideas to. Inhabit the safe place where your loved ones, those you lead, and anyone who needs you can bring their nascent, brilliant, opinionated, eccentric, flawed, WRONG, and any other thoughts. Ask more and better questions for clarification, understanding, exploration, collaboration, and connection, among other things.

Notice that the most generative questions often start with ‘What’ and ‘How’, and their answers are almost never yes, no, or some other binary choice.  The most fun exception might be, “HELL YES, or no?” 

Lastly, if you’re surrounded by pitiable interrogators, substitute their banal queries with the most fascinating ones you can muster, respond to those instead, and see where that goes.  Maybe they’ll take the hint and follow suit, and voila, you’ve started a movement.

I really love the questions below.  What are your favorites? 

Onward in curiosity, friends.

What assumptions do I make here?

What do I not know?

What is up with that?

What is the evidence?

How do I know? 

How sure am I, really?

How would I feel in that situation?

What is my objective here?

What does this person really care about?

What am I committed to first?

What next step(s) will move us toward our goal(s)?

What would I give for this?

What does this person need from me?