Category Archives: personal growth

Credentials and Credibility

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NaBloPoMo 2020 – Today’s Lesson

Who do you trust?  Why? 

Margo and I were friends.  So when she recommended Christine as a life coach, I trusted enough to make the call.  I had no idea what a life coach was; “CPCC” was meaningless to me.  But after the intake call, her credibility and expertise were well-established, and she has been my coach ever since.  That was 2005.

I spent $900 and a weekend on Zoom last month for Ozan Varol’s Moonshot Academy.  I trusted in the value of the experience based on my interaction with Ozan’s Inner Circle to date—for two days I would give and receive peer coaching in a creative and challenging environment.  And bonus, I met Andrew, Kes, and Nicole.  Each of us aims to learn, share, expand our horizons, and do more good, hallelujah!

Kes’s last blog post goaded me to differentiate between credentials and credibility—my own and others’ alike.  Do I deserve your trust in clinic just by virtue of my MD?  What about when I speak and write on communication and leadership?  Why should you trust me?  Why should I trust you?

What are credentials?  My list includes education, work/life experience, recommendations/references, and body of work (eg peer reviewed publications). 

What establishes credibility?  My list: Attitude (humility, honesty, curiosity, reciprocity); consistency and integrity; purpose; quality of relationships (and thus references).  Christine’s credentials are solid.  Like any good professional she expands her expertise with continuous study.  But her credibility stems from her honesty and integrity—who she is.  It’s why I refer patients and friends.  Their feedback glows, and Christine’s credibility expands.

So perhaps credentials are superficial—what we’ve done, what’s immediately visible…  And credibility is deep—who we are, what we’re about.  I know which is more important to me.

Two Drops from the Firehose

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NaBloPoMo 2020 – Today’s Lesson

Friends, my firehose of learning gushed forcefully all week, and I’m exhausted in that really satisfied, saturated way.  Rather than trying to gulp directly in the path of deluge tonight, I looked for the drops that fell lightly, right from the nozzle.  Of all the things I read, heard, discussed, applied, and discerned, what stood out most?  Here’s what I found:

First, an article my friend posted and quoted tonight, which resonated deeply:

I believe the entire Jewish enterprise, with Talmud as its core spiritual practice, was designed to create…a person who is profoundly empathic, deeply connected to others, and radically loving; challenging rather than compliant, more disposed to resistance than obedience, active rather than passive; bold, courageous, and risk-taking when necessary; who can not only tolerate but appreciate and navigate uncertainty, paradox, and contradiction—because life is that way; who can appreciate and deal with complexity—because life is complex—rather than retreat into the need for and illusion of simplicity; who is resilient and can hold their truths lightly; and who walks through the world bringing the insights from their lived life experience to bear as a critique on a world which needs to be repaired precisely in those ways.

… It was designed to and must be utilized again to create people courageous enough to bring their svara, their moral intuition—refined and shaped by their learning—to bear on the world around them in such a way as to create a liberatory world in which all people can thrive in freedom and dignity, without barriers to being able to live out their fully human selves. And I believe that becoming that kind of person is a radical act of resistance. 

Hallelujah.

Second, Brené Brown’s podcast grounds and graces me lately.  This weekend, treat yourself to the profound and empowering message of Elizabeth Lesser, author of Cassandra Speaks, the next book in my Audible queue.  In addition to explaining the Tend and Befriend stress response and the real meaning of power, Lesser points to the necessary inner work required to really change the world:

It’s Friday the 13th.  COVID spreads like wildfire across the country, two weeks before Thanksgiving.

Let us take care of each other.  Judge less.  Listen more.  And MASK UP.

Onward.

Up and Accountable, You Hold Me

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NaBloPoMo 2020 – Today’s Lesson

What if Yoda sang love songs?  Does it not brighten your day just thinking about it?

Who holds you up?  Who holds you accountable?  Do they do it with love?  If you’re lucky like me and the same people do all three, you possess a rare gift.  I learned this again today and the realization sustained me, even through some hard conversations and decisions.

* * * * *

“I feel like garbage after I talk to her,” a friend told me today.  We commiserated around our mutual acquaintance, Dolores*.  Dolores constantly focuses on the negative—how we could always do this or that better, how this or that thing is never right.  She nit-picks and dissects.  It’s hard to be around Dolores; her positive to negative interaction ratio is 0 to infinity—or at least it feels that way. 

We like Apollo* better.   He consistently notices and shows us the good we do.  He points out our strengths to others.  And it’s not lip service—he truly sees, appreciates, and acknowledges how we contribute—we feel his sincerity and gratitude.  His ratio approaches 5 to 1, which is an important sign (driver?) of healthy relationships.

And Apollo’s 1’s, what are those about?  He tests us, makes us uncomfortable sometimes.  We clash with him sometimes on how to walk the talk, on the methods we choose to manifest our mission.  But because our relationships are healthy, because we know our ties are stronger than our tensions, we can negotiate in good faith.  We challenge one another to live up to our ideals—to defend our methods–we hold each other accountable, and we all benefit.

Like I said, lucky.

*not their real names