Listen to Connect

NaBloPoMo 2021:  Do Good, Kid

When you see the doctor, how long can you speak before being interrupted?  How long can someone speak to you before you interrupt them?  What kind of listening is happening in these situations? What do these disruptions do to the flow of conversation?  Of relationship?

This post took off as a call to Always Seek Stories, then Find All of the Stories, then Listen More Deeply, and then Listen to Understand, before finally landing on connection—it’s where I always land, isn’t it?  What am I after here, what is the bottom line?  I really just want us all to truly hear one another.  Right now we declare, opine, profess, criticize, and judge far too often.  We filter our inputs through bias, anger, tribalism, and passion; we meet others with guard up and weapons drawn, ready for a fight.  What we need from each other is to sit down, shut up, and listen.

It can be exhausting, though.  Because to really listen deeply and hear, often what is not being said, is a master practice in slow, patient presence—in self-control and regulation.  It is a quintessential requirement of true empathy and friendship, to put our own concerns and inner chatter aside and open fully to another person’s experiences and expressions—especially the subtle ones.  Is this even in our nature?  Perhaps it was when life was much simpler—when all we had was each other and nature, and survival was only and ever about just being, whether alone or together, doing or resting—when tribal life had fewer layers and levels, and our attention had only a fraction of the distractions we have today?  Back then, individual survival depended fundamentally on survival of the group, so interpersonal cohesion and cooperation was literally a matter of life and death.  One could argue the same is still true; we are still humans, an innately social species.  But it seems, at least in the United States, we increasingly see our own individual survival as threatened by people around us (especially people whom we perceive as different in any way) rather than sustained.

Mom and son plan her move from the home he grew up in to assisted living.  He will drive in from another state for the big day.  She declares (demands?) that he should come a day earlier than they agreed, but does not say why.  He feels impatient and tells her no.  Wife asks husband to help her move a new rug to its final position on the floor—tonight, please.  He says no, it’s not flat enough yet, and it will take too much time.  What are the deeper requests and needs beneath each of these appeals and rebuffs?  My friend is the son; I am the wife.  We reflected together recently on what our loved ones may have felt that they did not say, what lenses we each wore in these conversations, and how they filtered (and/or distorted) our responses.  He may go earlier to help ease mom’s anxiety about a big life transition; Hubs and I moved the rug after I explained that I wanted our houseguest to feel more comfortable.

Listening to connect means more than attuning to other people.  It includes monitoring and studying our own inner ‘weather report’, as I read it described somewhere.  If I’m feeling cloudy with a chance of lightening, that may distort my perception of whatever enters my atmosphere, compared to when I’m sunny.  If I listen and hear myself first, I can calibrate my inputs as well as outputs.  I may decide to steer clear of storms I see brewing in others, until my own ether is less reactive. 

By tuning my own strings, I can play better harmonies more nimbly.  I feel confident in my ability to attune to others; I can drop wholeheartedly into the movement of melodious exchange, in resonance with other instruments in the orchestra.  When I relax into simultaneous presence to self and other, I narrow the distance between us.  We become one in collective, each individual contributing something unique, independent, and inextricable at the same time.

Thanks for following along this past week, friends!  Hope you enjoy reading these posts as much as I’m enjoying writing them!

Judge Judiciously

NaBloPoMo 2021:  Do Good, Kid

The person who cuts you off in traffic is not (necessarily) an a**hole; nor is the person who voted for the other candidate (necessarily) stupid, evil, or out to destroy the country.  These are judgments we make, knowing nothing else about people, driven too often by a toxic cocktail of negative emotion and prejudice.  I wrote a few days ago about resisting early closure and asking more and better questions, in order to come to better conclusions—to make better judgments.

What good does it do us to judge quickly?  It feels decisive and righteous, for one thing.  It can make our decisions easier and faster when we don’t stop and question our assumptions and biases, or examine the influence of our own emotional baggage.  We get to dwell in the comfortable, if somewhat distorted, status quo of our own worldview, perhaps oblivious to the unintended impact of all that we ignore and dismiss.  This works for a while, maybe.

But we’ve probably all experienced that humbling moment when we realize how a snap judgment led us seriously astray.  What did it cost us?  Perhaps we lost a great job opportunity, or damaged a relationship that we care about.  Did we ruin a negotiation?  Maybe we lost someone’s trust, which we may never fully earn back. 

I’m not saying we should never make judgments.  Decisions must be made, after all.  Hiring, firing, mergers and acquisitions, voting, marriage—all human relationships and collaborations require us to dance, sometimes in elaborate steps of give and take, call and response, and iterative, reciprocal disclosures and choices. I think drawing premature, oversimplified conclusions closes more doors than it opens, especially in our minds.

So when is judgment required and important?  What makes judgment ‘good’?  I think it’s when our core values are at stake and at play.  I witness someone lying because telling the truth is costly or painful.  I know that another person says they believe one thing, and yet their actions speak differently, for whatever reason(s).  Does a given decision before me align with my core values of honesty, integrity, fairness, inclusion, kindness, and generosity?  If not, I can judge the action, and not necessarily the person who makes it, as dishonest, lacking integrity, unfair, exclusionary, unkind, or selfish.  If I make a judgment, I should be willing to defend it with conviction.  In my mind that means employing both evidence and sound reason, not just escalating emotions—unless, of course, I am aware that my judgment comes from exactly the latter.

This is an all too human foible that we would all do well to recognize.  When we see someone judging suddenly and severely, we can ask, ‘What core value, belief, or identity do they feel being violated here?’  This type of judgment can rarely be reasoned away with evidence to its contrary.  Read The Culture Puzzle by Moussa, Newberry, and Urban, Why We’re Polarized by Ezra Klein, and The Power of Us by Van Bavel and Packer, to see how our various strongly held identities trigger intense emotional hijack when we feel them to be threatened.  Under such conditions we slide into tribalist survival mode, aggressively attacking our perceived attacker, elephants loose, operating in fixed rationalization the whole way. 

If we can take a few deep breaths and withhold our own judgment for a moment, exercise some curiosity, empathy, and compassion, and not take their words and attitude personally (especially if they are judging and attacking us), perhaps we could see them as a fellow human, get a glimpse of what really matters to them, and appreciate why they’re so riled up. Maybe we could even learn something new. We can de-escalate. And once we do that, we can render wholly unnecessary our need to judge in return. How liberating.

Ask For Help

NaBloPoMo 2021:  Do Good, Kid

I bet most practicing physicians can remember a time in their training when, not totally sure of what they were doing, they had to choose:  Ask for help, or go it alone?

Medical culture can give a learner some serious psychological whiplash.  In training, we are told at the same time explicitly that we should ask for help (we are novices, after all), and also implicitly that we should already know everything, that asking for help is weak and makes us inadequate.  It can be a dangerous paradox to navigate, especially when patients’ lives may be at stake.  Do I really know what I’m doing?  I know this attending will make fun of me for asking, say it’s a stupid question.  Is it a competence or a confidence problem?  Do I risk diminishing my reputation or making a mistake?  Bad things happen when we choose pride over safety.

* * *

I need for some extra help at home, but it’s not conventional.   Care.com has not been helpful.  Then EUREKA, it occurs to me, I have a whole network of smart, connected, creative friends whose combined life experience could yield some shining hidden treasures in this hunt.  So I queried them all at once via email; the response was immediate, and just the trove that I needed.  Considerations here, resources there, and insightful questions that broadened my perspective on what I need.  When we ask for help from a loving community or tribe, we get so much more than information.  We receive encouragement and learn about our friends.  We strengthen our connections, which feeds both the helpers and the helped in meaningful ways that really last.

* * *

One profound benefit of COVID, if you could call it that, is significantly improved access to metal healthcare.  The isolation and loneliness, the utter chaos wrought by pandemic living, has pushed so many of us to the edge of our sanity.  But precisely because of the pandemic, now we can do our therapy sessions remotely, by phone or video.  No more carving out commute and parking time once a week, among other obstacles.  Pre-COVID, therapists and medical clinicians were never reimbursed adequately for remote care, so we thought it could never be done, no matter how much it would serve both practitioners and patients.  Non-synchronous, online psychotherapy thankfully had its advent in recent years, so now more people can connect with mental health professionals from home or work, at their own convenience, making contact exponentially easier.  Cost and availability still keep many from getting the help they need, but many more are connecting now than before.  I have said for a while now that we should each just be assigned a therapist at birth.  Life is hard, and we don’t always learn the coping skills we need from our families or at school.  Mental health professionals today are like fifth generation hardware store owners—they possess evolving and historical knowledge.  They wield myriad tools to help us solve problems; they can show us how our own plumbing works.  They help us learn which hammer or wrench to choose when we see, hear, or feel something off in our house.  But we have to seek them out, to ask for their help.

What have you been facing all alone lately?  Who could help you?  When will you ask them?